Question 1

I need to cancel a booking, how does that work?"

Accepted Answer

To cancel a booking all you need to do is phone, text or email Paw Power Pet Care.
 
Phone/Text: 07484 669534
E-mail: PawPower-PetCare@outlook.com
 
If you cancel more than 24 hours before the day of booking you will not be charged and can opt to change your booking to a different day.
 
If you cancel a booking 24 hours or less before the day of the booking you will be charged for the services you have booked for that day.

Question 2

Do you care for pets such as Rodents, Aquatics, Equine, Felines or Reptiles?"

Accepted Answer

I currently only provides services for dogs.

Question 3

Where can I find a full and up to date price list?

Accepted Answer

To see the Full Price List - Click Here

Question 4

Are their any hidden charges?

Accepted Answer

No, the prices shown on the Price List are the prices you will pay, no hidden VAT or extra charges.

To see the Full Price List - Click Here

Question 5

When do I need to pay for services I have recevied?

Accepted Answer

Invoices are sent on the 1st of each month, unless this day fall over a national holiday, in which case you wil be invoiced on the next working day.
 
e.g. If your dog had a walk in June you will be invoiced for that walk on the 1st of July.
 
All payments should be made and cleared within 14 days of the issue date shown on your invoice.

Question 6

Where can I find a copy of the Client Agreement?

Accepted Answer

A downloadable and printable version of the Client Agreement can be found Here.

Question 7

Are you available on Saturdays and Sundays?

Accepted Answer

Open hours on Saturdays and Sundays are: 10:00- 16:00.

These time are subject to availability.

Question 8

I'm not registered and need to book my dog in at very short notice, can you help?"

Accepted Answer

For quality of service and insurance reasons Paw Power Pet Care cannot provide services to owners who have not registered their dogs prior to booking.

Frequently Asked Questions